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Ordering items

You can order items from Airshoppen when you are flying with Thomas Cook Airlines to/from an airport in the UK. Read more about how to shop in Airshoppen.

How to order

You can order goods online or by calling us on tel.+(44) 1614 98 38 38

You can also pre-order items for your next flight with Thomas Cook Airlines, when you are on-board the aircraft. Just hand over your order form to the cabin crew.

When is the latest I can order?

The deadline for ordering is usually 6 days before departure, but this can vary depending on your flight destination. You can see the actual deadline for ordering for your flight departure when you log in to Airshoppen.

You can also contact our Call Centre for information about the ordering deadline for your particular flight on tel. +(44) 1614 98 38 38

How do I know if my order has been registered?

When you shop online, you will receive an order confirmation by email once you have placed your order and made an online payment. This confirms the goods have been ordered in Airshoppen.

If you gave your order form to the cabin crew, you will receive an order confirmation by email once the order has been entered into our system (make sure to write your email address on the order form in capital legible letters).

How do I change my order?

You can change your order at any time - right up to the deadline for last orders, which is usually 6 days before your departure date (the exact deadline is specified when you log in to Airshoppen). You can make changes to your order online by logging into Airshoppen and then deleting your online payment in the shopping basket. This will make the basket editable again, and it will now be possible to add or remove any goods before making a new online payment.

You can also change your order by using the form below or calling our Call Centre on tel. +(44) 1614 98 38 38

When you have made changes to your order, you will receive a new, updated order confirmation and you can discard previous order confirmations that have been sent to you.

Why are the items still in the basket after payment?

The ordered items will remain visible in the shopping basket up until your trip is over. If you delete your online payment you will also delete the entire order, and it will not be delivered to you on board. 

Did you find the answer to your question? If not, write to us