Information about the use of cookies

Cookies are required to use our Airshoppen service. We use cookies to store information about how you use our website so we can keep on improving our services. We use cookies for statistical purposes to optimize our site's content and features.

Continued use of this site indicates that you accept our cookie policy

Read more about the use of cookies here

About Cookies

Airshoppen Taxfree


Technical updates will be made to the Airshoppen website between the hours of 02:00 - 04:00. Please note, that you might experience difficulties logging on and placing orders on the website during this time. We apologies for the inconvenience.


Currently we are having problems receiving emails sent to Airshoppen Customer Service. Please, do not use the forms in the FAQ, or the email address Instead, send your inquiry directly to We apologies for the inconvenience.

Delivery guarantee

On the rare occasion that a product is sold out or you are missing an item from your prepack-bag on board the plane, you have the opportunity to make use of our delivery guarantee. The following goods are covered by our delivery guarantee:

Spirits, fragrances and cosmetics

If we regrettably have been unable to deliver one of the items you have ordered in any of these categories, you can buy the same item in a shop at your destination (or back home in the UK within 1 month after you have arrived home). We will subsequently refund the difference between the shop price and our low Duty Free price. Our warehouse will place a note in the Duty Free bag informing you why the item could not be delivered. Please keep this note and send it together with your receipt for the replacement item you bought somewhere else. You can use the form found on our Customer Service page or send it by letter.


If we are unable to deliver an item you have ordered in this product category (e.g. sunglasses, watches or bags), we will send these items to your postal address when we have them in stock once again. So if you would like to take advantage of our delivery guarantee within this product category, we will send it to you as soon as possible.

Goods not covered by our delivery guarantee

Please note that our Special Deals (marked with the orange "Deal" stickers), tobacco products and confectionary are not covered by our delivery guarantee.